RETURNS & EXCHANGES

RETURNS

We have a 14 days return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. Tags must be attached. Please provide proof of purchase and/or receipt.

To return your products, please mail your product to Merino Craft PO Box 101 South Morang Vic 3752

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to merinocraftugg@gmail.com and send your item to PO Box 101 South Morang Vic 3752.  We do not exchange products for 'change of mind'.

FAULTY/DAMAGED GOODS

If you receive your product and the item is damaged, please contact us immediately on 0431567898 or email at merinocraftugg@gmail.com