FAQ

 FAQS

 UGG Boots

UGG Boots, or simply UGGs, is a generic term for a type of sheepskin boot which has been made in Australia and New Zealand for nearly 200 years.

Are you boots genuine Australian Made Uggs?

All our boots are genuine Australian Trademarked Uggs that have been in Australia for over 40 years from premium quality sheepskin, we do not sell Ugg Boots that are made in China.

Our Merino Craft branded Ugg boots are handcrafted in Australia by Australia's premier Ugg boot manufacturer with high quality A-grade premium Australian Merino Sheepskin.

Merino Craft is 100% Australian owned and operated Company.

Merino Craft is a registered Trademark in Australia.

Merino Craft has been shipping a wide range of Australian sheepskin women's, men's & kids UGG slippers, boots & moccasins to Austalia and we never run out of stock.

Our Ugg boots are 100% pure sheepskin inside and out. They feel warm in winter, cool in summer and are like heaven on your feet, you would never have experienced anything like these boots before.

Sheepskin is naturally water resistant & therefore small amounts of moisture will not seep through or damage your Ugg boots or slippers.

Sheepskin is gentle on your skin, because it contains lanolin, a basic substance simiilar to that found in human skin.Sheepskin helps heal sensitive or inflamed skin and rashes. 

With over 3000 fibers per square inch, each fibre acting like mini shock absorber, you'll find it hard to go back to other footwear. 

Sheepskin is gentle on your skin

  1. Can I wash my Ugg boots or slippers?
  2. Yes, you can wash your UGG boots or slippers. Following the correct procedure will leave your UGG boots/slippers looking good as new.
  1. Does protector spray protect my boots from water?
    Yes, firstly, we recommend spraying your new UGGs/Slippers with Sheepskin Suede Protector spray. This spray will keep your UGGS cleaner for longer and reduces water stains. It' been specifically designed to apply a light film of protection on your UGGs/Slippers
  1. Can I put UGGs/Slippers in the washing machine?

When it comes to washing and cleaning your Ugg boots, putting them in the washing machine is the most easy and popular to get them cleaned. If you do it correctly, your Ugg Boots will come out looking and feeling good as new.

  1. Put your UGGs/Slippers in a mesh washing bag. This is recommend so this protects your slippers for when they are getting washed
  2. Load your UGGs/Slippers in the washing machine and pour in a small amount of odour and colour free washing detergent or powder into the dispenser. Play it safe and use a clear detergent to protect the sheepskin lining inside and any beige or light-coloured Ugg boots and slippers.
  3. Set the cycle to DELICATE wash and the water to COLD WASH before starting the washing machine. This will avoid any damage to your UGGs/ Slippers.
  4. When the washing cycle is complete, let them air dry overnight or until they are completely dry.

 

  1. Will Ugg boots stretch out? and if so, how long does it take?

Yes, your Ugg boot will stretch out overtime. This is why it is important to make sure the UGGs feel snug and cosy when you first put them on, because eventually they will stretch about half a size and will mould to your foot. This is also why its important to get the correct size because they stretch a half size. The best way to break in your Ugg boots is by wearing them and walking. Even if they feel a little uncomfortable at first, the sheepskin will flatten and will form to your foot allowing more room. This will take no longer than a few hours.

2.  How long do Ugg boots last?

Ugg boots last depending on the care and maintenance you give them. they can easily last you up to twenty years but you’ve got to take care of them and wear them in the correct settings. For example, Ugg boots are mainly made to be worn inside, around the home, they aren’t made for outdoor use. With proper protection and care, UGGs will last you a lifetime.

SHIPPING

What are the shipping costs? 

We offer free delivery for all orders Australia wide. We use Australia Post Standard parcels. These services guarantee our parcels are delivered in a timely manner. Plese allow 1-3 business days for processing of your order, depending on the time of year.

2.Do you offer Express post or pickup? 

We offer Regular post and express post. 

3. How do I check the status of my order and will I be notifield when my order is shipped.

Your order status will be available within 24 hours after your order has been placed, by simply logging into your account. From there, you will be able to view information about your order, we also forward email tracking information (if applicable) once your order has been shipped. If you supply a P.O. Box then we will ship via Australia Post standard.

RETURNS & EXCHANGES

Can I return my product?

We will exchange or refund your purchases within 30 days of the original invoice date. Products must be in the same condition you have received them and in the original packaging, ready for re-sale when they reach our warehouse, otherwise your purchase will be returned to you at your cost.

How long does it take for a credit to be issued for a return?

Once the product is sent back to us, please allow around 3-7 Business days for the parcel to reach our office and further 1-3 Business days for the refund to be processed. We will notify you by email as soon as the refund is issued. However, if paid by credit card, we issue refund immediately the paperwork has been processed, but your credit card Company may not deposit funds back into your account for uo to 10 business days, this is beyond our control.

      

If you have a question that is not on here please contact us and we will get back to you asap.