FAQ & RETURN POLICY

Frequently Asked Questions 

Are you boots genuine Australian Made Uggs?

All our boots are genuine Australian Trademarked Uggs that have been in Australia for over 40 years from premium quality sheepskin, we do not sell Ugg Boots that are made in China.

Our Merino Craft branded Ugg boots are handcrafted in Australia by Australia's premier Ugg boot manufacturer with high quality A-grade premium Australian Merino Sheepskin.

Merino Craft is 100% Australian owned and operated Company.

Merino Craft is a registered Trademark in Australia.

Merino Craft has been shipping a wide range of Australian sheepskin women's, men's & kids UGG slippers, boots & moccasins to Austalia and we never run out of stock.

Our Ugg boots are 100% pure sheepskin inside and out. They feel warm in winter, cool in summer and are like heaven on your feet, you would never have experienced anything like these boots before.

Sheepskin is naturally water resistant & therefore small amounts of moisture will not seep through or damage your Ugg boots or slippers.

Sheepskin is gentle on your skin, because it contains lanolin, a basic substance simiilar to that found in human skin.Sheepskin helps heal sensitive or inflamed skin and rashes. 

With over 3000 fibers per square inch, each fibre acting like mini shock absorber, you'll find it hard to go back to other footwear. 

Sheepskin is gentle on your skin

  1. Can I wash my Ugg boots or slippers? Yes, you can wash your UGG boots or slippers. Following the correct procedure will leave your UGG boots/slippers looking good as new.
  1. Does protector spray protect my boots from water?
    Yes, firstly, we recommend spraying your new UGGs/Slippers with Sheepskin Suede Protector spray. This spray will keep your UGGS cleaner for longer and reduces water stains. It' been specifically designed to apply a light film of protection on your UGGs/Slippers
  1. Can I put UGGs/Slippers in the washing machine?

When it comes to washing and cleaning your Ugg boots, putting them in the washing machine is the most easy and popular to get them cleaned. If you do it correctly, your Ugg Boots will come out looking and feeling good as new.

  1. Put your UGGs/Slippers in a mesh washing bag. This is recommend so this protects your slippers for when they are getting washed
  2. Load your UGGs/Slippers in the washing machine and pour in a small amount of odour and colour free washing detergent or powder into the dispenser. Play it safe and use a clear detergent to protect the sheepskin lining inside and any beige or light-coloured Ugg boots and slippers.
  3. Set the cycle to DELICATE wash and the water to COLD WASH before starting the washing machine. This will avoid any damage to your UGGs/ Slippers.
  4. When the washing cycle is complete, let them air dry overnight or until they are completely dry.

 

1. Will Ugg boots stretch out? and if so, how long does it take?

Yes, your Ugg boot will stretch out overtime. This is why it is important to make sure the UGGs feel snug and cosy when you first put them on, because eventually they will stretch about half a size and will mould to your foot. This is also why its important to get the correct size because they stretch a half size. The best way to break in your Ugg boots is by wearing them and walking. Even if they feel a little uncomfortable at first, the sheepskin will flatten and will form to your foot allowing more room. This will take no longer than a few hours.

2.  How long do Ugg boots last?

Ugg boots last depending on the care and maintenance you give them. they can easily last you up to twenty years but you’ve got to take care of them and wear them in the correct settings. For example, Ugg boots are mainly made to be worn inside, around the home, they aren’t made for outdoor use. With proper protection and care, UGGs will last you a lifetime.

SHIPPING

What are the shipping costs? 

We offer delivery for all orders Australia wide. We use Australia Post Standard parcels. These services guarantee our parcels are delivered in a timely manner. Plese allow 1-3 business days for processing of your order, depending on the time of year.

2.Do you offer Express post or pickup? 

We offer Regular post and express post. 

3. How do I check the status of my order and will I be notifield when my order is shipped.

Your order status will be available within 24 hours after your order has been placed, by simply logging into your account. From there, you will be able to view information about your order, we also forward email tracking information (if applicable) once your order has been shipped. If you supply a P.O. Box then we will ship via Australia Post standard.

RETURNS & EXCHANGES

Return Shipping Costs

From 1 July 2026, customers are responsible for all return and exchange shipping costs.

Due to recent Australia Post postage price increases, we are no longer able to offer free return shipping for exchanges or refunds.

If you wish to exchange an item, you will be responsible for the cost of returning the product to us, as well as the postage cost for shipping the replacement item back to you.

For refunds, customers are responsible for the cost of returning the item to our warehouse. Original shipping charges are non-refundable.

We appreciate your understanding and continued support of our Australian-made business.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to merinocraftugg@gmail.com and send your item to PO Box 101 South Morang Vic 3752.  We do not exchange products for 'change of mind'.

Faulty / Damaged Goods

If you receive your product and the item is damaged, please contact us immediately on 0431567898 or email at merinocraftugg@gmail.com